We take pride in the fact that our relationship with you does not end when you adopt a puppy from us. As a family owned adoption center, experienced puppy counselors, and die-hard Pomeranian puppy lovers, we'd like to believe nothing can ever go wrong with our puppies. However, certain things are never in our control. A puppy's health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care. If something does go wrong, we always strive to help, oftentimes even when our guarantee doesn 't cover it. While we may not be able to guarantee that your puppy will never have a health problem, we guarantee that we will do our best to ensure your new family member is a healthy one!
We do not believe your puppy is replaceable but we do believe that sometimes the pain can be lessened in the company of another furry friend. In the unlikely event of the death of a puppy within two years from its birth due to genetics, or if the puppy is found to have congenital or hereditary disorders (within two years) which adversely affects the health of your puppy, we will replace the pet with another of equivalent value at no cost to you. The cause of death should be certified by a licensed veterinarian.
In the event of the death of a puppy, due to genetics, after ten years of birth, we will issue a credit in the amount of 70% of the original cost towards the purchase of a replacement puppy of equivalent value. The cause of death should be certified by a licensed veterinarian.
Nothing delights us more than knowing we were able to bring a healthy and happy puppy to you. We do seek out your help to ensure your puppy remains healthy. Here are a few measures that will help:
Send us a copy of the examination (medical record) within 2 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first ten days of receiving your puppy.
The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations.
While we de-worm and vaccinate your pup till the departure date, we'd like you to continue proper de-worming and conducting regular exams up to 16 weeks of age or more (or as recommended by the veterinarian).
We cannot guarantee the disposition or temperament, conformation, size, weight, color, markings or breeding ability of your new puppy.
No replacements will be given if the breeds that are known to be prone to hip dysplasia, are over-weight.
Failure to provide your puppy with timely inoculations or regular veterinary care will void this guarantee.
This guarantee does not cover any costs associated with spaying or neutering, including undescended testes.